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Privacy Policy

Welcome to Lucy Mae!

We strive to provide you with the best possible online shopping experience and handle your data with care. This privacy statement contains all the information about how we handle personal data.

General

Lucy Mae is responsible for processing personal data in accordance with the GDPR. This includes data from all users and visitors to our website, as well as consumers who place an order via the Lucy Mae webshop.

The personal data processed by Lucy Mae includes, but is not limited to:

  • Information you provide when placing an order, such as name, email address, and phone number.
  • Data collected through cookies. More information can be found in our cookie statement.

Purposes

We process data for various purposes, based on two phases.

While Shopping:

  • To enhance your shopping experience and tailor the website to your preferences.
  • To assist you as effectively as possible with any questions or contact moments.
  • To remind you of products left in your shopping cart.

After Placing an Order:

  • To deliver your order to the specified address.
  • For handling any returns.
  • To display your order history in your personal account.
  • To send you special offers and the latest news from Lucy Mae.
  • For direct marketing purposes.
  • To analyze website visits and optimize your shopping experience.
  • To analyze website visits for fraud prevention.

Legal Basis

We process personal data based on the performance of agreements, our legitimate interest, or your consent. You can withdraw your consent at any time, for example, via the unsubscribe link in our newsletter.

Retention Periods

We do not retain personal data longer than necessary. After 24 months following your last visit to our webshop, your data will no longer be processed unless a legal obligation requires us to retain personal data for a longer period. Marketing data is retained for a maximum of 24 months.

User Rights

You have various rights under the GDPR. You can submit requests to change, transfer, add, or delete your data (unless a legal obligation prescribes otherwise). For more information:

  • To request changes or unsubscribe from our newsletter, you can email support@lucy-mae.co.uk.

Data Security

Lucy Mae has implemented appropriate technical and organizational measures to protect personal data against loss or unlawful processing. This includes the use of an SSL connection and encrypted data storage. We work with reputable partners such as Shopify for order processing and Mollie for payment transactions.

Data Processors and Transfer

Your personal data is processed within the European Union. We have data processing agreements with (sub)processors and take reasonable measures to ensure they have appropriate privacy and security measures in place. If personal data is processed outside the EU, we ensure appropriate safeguards are in place.

Contact

Do you have complaints about the processing of your personal data by Lucy Mae? Let us know and we will work it out together. You can also file a complaint with the  information Commissioner's Office (ICO) via https://ico.org.uk/

Changes

Changes to this privacy statement will be published on our website. This statement was last updated on January 14, 2024.