Your order will be shipped within 1-2 business days! Please note that shipping may take a little longer during holidays and sales periods. Once your order leaves our warehouse, you will receive an email with a tracking code so you can follow its delivery status. We hope you enjoy your purchase!

After placing your order with us, it will be processed in our system within 30 to 60 minutes. Unfortunately, after this process, it is no longer possible to cancel or modify the order, including changes to address details, color, or size. We kindly ask you to carefully review your order before finalizing it.

Nothing is more frustrating than having to wait a long time for your order. Occasionally, your package may be delayed or lost in transit. Don’t worry! We recommend emailing us at support@lucy-mae.co.uk. We will initiate a postal investigation to determine the status of your order and ensure that you receive it as soon as possible. Please note that a postal investigation can take up to 7 business days.

Unfortunately, it can happen that there was an issue with processing your order or that the item is damaged. We apologize for this. In such cases, please contact our customer service directly. You can reach us by email at support@lucy-mae.co.uk. It’s helpful to include photos of the incorrect or damaged item. Our customer service team will address your message within one business day and work with you to find the best solution!